Troubleshoot a problem
Start with the quick checks below and the Getting Started guide.
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Get help with Threadseer
Try a few quick checks, review known issues, or tell us what happened using a safe synthetic example.
Before you share anything: GitHub issues are public. Do not upload real event logs, Power BI report files, screenshots with case identifiers, tenant details, personal information, credentials, or proprietary field names. Use a blank report and synthetic data.
Quick troubleshooting
- Confirm that Case ID, Activity, and Timestamp point to the intended columns.
- Check that timestamps use a consistent data type and contain valid values.
- Choose Analyze or Reanalyze after changing fields or Power BI filters.
- If a dashboard tile directs you to the source report, open or refresh that report before retrying; the tile may not contain the complete filtered selection.
- Try the same steps in a blank report with a small synthetic dataset.
- Review the known issues and limits.
What to include in a bug report
- Your Threadseer version. Find it in the PBIVIZ filename or in the Marketplace/version information supplied with the visual. Threadseer does not currently include an in-visual About page.
- Your Power BI environment—Desktop, Service, or embedded—and its version.
- The exact steps that reproduce the problem using synthetic field names and data.
- What you expected and what actually happened.
- Whether the problem also occurs in a blank report.
A GitHub account is required, and you must sign in before opening an issue. Anyone can browse existing issues. For questions that require private information, use the email contact below.
Report a security concern privately
Use private vulnerability reporting for suspected security vulnerabilities. Do not post security details in a public issue, and do not use this channel for ordinary support.
Account, purchase, legal, or privacy questions
Do not put personal, account, purchase, licensing, legal, or privacy-rights information in a public issue. Email Wittenauer Software LLC at jasonwittenauer@wittenauersoftware.com for those private questions. Do not email Power BI report files, event logs, credentials, tenant or customer data, or proprietary field names.